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Support archive

In case you encounter a problem that needs support, we have added a function that produces an archive which contains your current configuration, logfiles and a dump of the current device status.

The data in this archive can help us to reproduce software based problems or decide upon further steps.

The produce a support archive, just press the button. Gathering all information takes a few seconds, after which the browser downloads the file.

If you have a support case, please send us the following:

• this support archive (directly after the problem occured, do not turn off or reboot the device),
• a step-by-step description how to reproduce the problem (if possible),
• if it is a display problem or visible effects appear: A screenshot and the browser's version.

to our support account, support@directout.eu.